Privacy Policy

1. Controller

This Privacy Policy describes how Kenjin Labs LLC (Kenjin Labs合同会社) ("Kenjin Labs," "we," "us," or "our"), a Japanese limited liability company with its registered office at Private Booth 103, 23-7 Umetsu Nishiuramachi, Ukyo-ku, Kyoto, Japan, handles personal information in connection with our website and business operations.

We handle personal information in accordance with Japan's Act on the Protection of Personal Information (APPI) and other applicable laws. Project-specific data processing may be governed by a separate agreement or statement of work, which controls if there is a conflict.

2. Information We Collect

We may collect:

• Contact details: name, email, phone number, company, role, and inquiry contents submitted via forms or email.
• Business information: organizational and project details you share in consultations or engagements.
• Technical data: IP address, browser/device data, pages viewed, and similar analytics or cookie data.
• Communications: correspondence and related records of our business relationship.
• Client project materials: documents, data, and credentials you provide for delivery of services, handled under the applicable project agreement.

Please do not submit sensitive personal information unless we expressly request it and a suitable agreement is in place.

3. Purpose of Use

We use personal information only to the extent necessary for:

• Responding to inquiries and providing consultations.
• Delivering, administering, and improving our services.
• Contracting, billing, accounting, and related administration.
• Operating, securing, and analyzing our website.
• Complying with law and establishing, exercising, or defending legal claims.
• Sending service or, where permitted, marketing communications (you may opt out of marketing at any time).

We will not use personal information beyond these purposes without your consent or another lawful basis under applicable law.

4. AI and Automated Tools

We may use AI and automation tools to support operations and service delivery. Unless a written project agreement states otherwise:

• Client confidential materials are not sold for third-party model training.
• Use of client data in AI systems for a project is limited to that engagement's purposes.
• You remain responsible for deciding what data you provide and for obtaining any required consents from your own end users or employees.

5. Sharing

We do not sell personal information. We may share it only as needed with:

• Service providers (e.g., hosting, email delivery, analytics) under appropriate obligations.
• Professional advisors under confidentiality duties.
• Authorities when required by law or necessary to protect rights, safety, or property.
• Successor entities in a corporate reorganization or business transfer.

Where we entrust handling to a third party, we exercise appropriate supervision as required under the APPI.

6. International Transfers

Our primary operations are in Japan. Personal information may be processed on systems or by providers located outside Japan. Where required, we take measures permitted under the APPI and other applicable laws for such transfers.

7. Security and Retention

We implement security measures we consider reasonably appropriate for our business size and the nature of the data. No method of transmission or storage is completely secure, and we do not warrant absolute security.

We retain personal information only as long as needed for the purposes above, for project or legal requirements, or as otherwise permitted by law. Aggregated or anonymized data may be retained without limit.

8. Your Rights

Subject to the APPI and other applicable law, you may request disclosure, correction, addition, deletion, suspension of use, or cessation of third-party provision of your personal information held by us. We may refuse or limit requests where permitted by law (including where disclosure would harm a third party or our legitimate interests, or where retention is legally required).

Submit requests through our contact form. We may ask you to verify your identity before responding.

9. Cookies

We may use cookies and similar technologies for site operation, security, and analytics. You can control cookies in your browser; disabling them may limit site functionality.

10. Children

Our services are directed to businesses and are not intended for individuals under 16. If you believe we have collected such information, contact us and we will delete it as appropriate.

11. Changes

We may update this Policy at any time by posting a revised version with an updated "Last Updated" date. Continued use of the website or services after posting constitutes acceptance of the revised Policy to the extent permitted by law.

12. Contact

For privacy inquiries or APPI-related requests, contact the personal information handling business operator below via our contact form: